Support & FAQ

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What's Coolinbo Design?

Coolinbo Design is an APP for the devices made by Coolinbo

The main feature of Coolinbo Design is:

1. Connect and manage your devices, such as cutter, printer, etc.

2. Create a new design from thousands of templates.

3. Provide thousands of designs that your can customize or make as it is.

How to change my password?

1. Navigate to "Setting"

2. Click the avatar of yours

3. Click "Change password"

4. Enter your current password, and the new password, and click "Save" to change your password

I forget my password, and what should I do?

1. Click "Forget password?" on the sign-in page

2. Enter your email, and click "Next step"

3. An email will be sent to your email box (If you can't find it in your inbox, please check the spam box.)

4. Enter the "Validation Code" sent by email

5. If the code is validated, you will be requested to set your new password

Should I pay for the content in this APP?

Not all.

Some content is free, you can use these images or designs with no payment.

We will upload free content continuously, and you can use it freely.

On the other hand, you can pay for more images and designs.

Can I connect to a Coolinbo device by USB cable?

1. Yes for PC or Mac

2. No for Android or iOS

Can I delete my account?

Yes. If you want to delete your account, please follow the steps:

1. Navigate to "Me -> My Profile -> Delete my account"

2. Check the checkbox then click "Continue to account deletion"

3. Enter your password to confirm the deletion

All your information will be permanently deleted, and you won't be able to retrieve any data once it has been erased.

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